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Order Status & Customer Support

Order Tracking Guide

To view the real-time status of your order, please use the global integrated package tracking platform: visit https://www.17track.net/en→enter your tracking number → view detailed logistics updates (e.g., in transit, customs clearance, out for delivery).

17track supports over 2,800 carriers and 190+ airlines worldwide (including major options like China Post, USPS, YunExpress, etc.), ensuring 99% tracking accuracy and real-time shipment notifications.

Other Questions & FAQs

FAQs: Answers to most common questions (e.g., shipping delays, return policies) can be found in our FAQ Help Center-we recommend checking there first for a quick solution. Contact Us Directly: If you cannot find the answer you need, please submit your inquiry via the [Contact Form] (link to form) or email us at help@velora.com.

Support Hours & Response Tips

Business Hours: 9:00 AM - 5:00 PM Eastern Time (Monday - Friday).

Response Time: We aim to reply to all emails within one business day. If you do not receive a reply, please check your spam or junk folder (emails may sometimes be misclassified).

Please Note: Sending multiple duplicate emails may delay our response. We are working to assist you as quickly as possible-thank you for your patience!

Email: help@majesticcofy.com